1. Scope of Potential Pads Services
1.1 The Potential Pads Platform is an online marketplace that enables registered user members and certain third parties who offer services (Members and third parties who offer services are “Host Sellers or Host Landlord” and the services they offer are “Try before you buy hosting ” to publish such Host Services on the Potential Pads Platform (“Listings”) and to communicate and transact directly with Members that are seeking to book a trial of that property for sale or rent, such Host Services (Members using Host Services are “Guests”). Host Services may include the offering of furnished or unfurnished properties for trial( the entire property) or a part of their property for trail (For example, the host may choose to offer a part of their home e.g. bedroom and bathroom, while they occupy the rest of that property)
1.2 As the provider of the Potential Pads Platform, Potential Pads does not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any Listings or Host Services. Host Sellers & Landlords alone are responsible for their Listings and Host Services. When Members make or accept a booking, they are entering into a contract directly with each other. Potential Pads is not and does not become a party to or other participant in any contractual relationship between Members, nor is Potential Pads a real estate broker or insurer. Potential Pads is not acting as an agent in any capacity for any Member, except as specified in the payment terms.
1.3 While we may help facilitate the resolution of disputes, Potential Pads has no control over and does not guarantee (i) the existence, quality, safety, suitability, or legality of any Listings or Host Services, (ii) the truth or accuracy of any Listing descriptions, Ratings, Reviews, or other Member Content (as defined below), or (iii) the performance or conduct of any Member or third party. Potential Pads does not endorse any Member, Listing or Host Services. Any references to a Member being "verified" (or similar language) only indicate that the Member has completed a relevant verification or identification process and nothing else. Any such description is not an endorsement, certification or guarantee by Potential Pads about any Member, including of the Member's identity or background or whether the Member is trustworthy, safe or suitable. You should always exercise due diligence and care when deciding whether to stay in an Accommodation or use other Host Services, accept a booking request from a Guest, or communicate and interact with other Members, whether online or in person. Verified Images (as defined below) are intended only to indicate a photographic representation of a Listing at the time the photograph was taken, and are therefore not an endorsement by Potential Pads of any Host or Listing or any Potential home buyer/ tenant.
1.4 If you choose to use the Potential Pads Platform as a Host or Co-Host (as defined below), your relationship with Potential Pads is limited to being an independent, third-party contractor, and not an employee, agent, joint venture or partner of Potential Pads for any reason, and you act exclusively on your own behalf and for your own benefit, and not on behalf, or for the benefit, of Potential Pads.
1.5 To promote the Potential Pads platform and to increase the exposure of Listings to potential buyers or tenants, Listings and other Member Content may be displayed on other websites, in applications, within emails, and in online and offline advertisements. To assist Members who speak different languages, Listings and other Member Content may be translated, in whole or in part, into other languages. Potential Pads cannot guarantee the accuracy or quality of such translations and Members are responsible for reviewing and verifying the accuracy of such translations. The Potential Pads Platform may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties for merchantability, fitness for a particular purpose and non-infringement.
1.6 The Potential Pads Platform may contain links to third-party websites or resources. Such Third-Party Services may be subject to different terms and conditions and privacy practices. Airbnb is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by Potential Pads of such Third-Party Services.
1.7 Due to the nature of the Internet, Potential Pads cannot guarantee the continuous and uninterrupted availability and accessibility of the Potential Pads Platform. Potential Pads may restrict the availability of the Potential Pads Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Potential Pads Platform. Potential Pads may improve, enhance and modify the Potential Pads Platform and introduce new Potential Pads Services from time to time.
2. Eligibility, Using the Potential Pads Platform, Member Verification
2.1 You must be at least 18 years old and able to enter into legally binding contracts to access and use the Potential Pads Platform or register a Potential Pads Account. By accessing or using the Potential Pads Platform you represent and warrant that you are 18 or older and have the legal capacity and authority to enter into a contract.
2.2 Potential Pads may make the access to and use of the Potential Pads Platform, or certain areas or features of the Potential Pads Platform, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria.
2.3 User verification on the Internet is difficult and we do not assume any responsibility for the confirmation of any Member’s identity. Notwithstanding the above, for transparency and fraud prevention purposes, and as permitted by applicable laws, we may, but have no obligation to (i) ask Members to provide a form of government identification or other information or undertake additional checks designed to help verify the identities or backgrounds of Members, (ii) screen Members against third party databases or other sources and request reports from service providers, and (iii) where we have sufficient information to identify a Member, obtain reports from public records of criminal convictions or sex offender registrations or an equivalent version of background or registered sex offender checks in your local jurisdiction (if available).
2.4 The access to or use of certain areas and features of the Potential Pads Platform may be subject to separate policies, standards or guidelines, or may require that you accept additional terms and conditions. If there is a conflict between these Terms and terms and conditions applicable to a specific area or feature of the Potential Pads Platform, the latter terms and conditions will take precedence with respect to your access to or use of that area or feature, unless specified otherwise.
3. Modification of these Terms
Potential Pads reserves the right to modify these Terms at any time in accordance with this provision. If we make changes to these Terms, we will post the revised Terms on the Potential Pads Platform and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of the modifications by email at least thirty (30) days before the date they become effective. If you disagree with the revised Terms, you may terminate this Agreement with immediate effect. We will inform you about your right to terminate the Agreement in the notification email. If you do not terminate your Agreement before the date the revised Terms become effective, your continued access to or use of the Potential Pads Platform will constitute acceptance of the revised Terms.
4. Account Registration
4.1 You must register an account ("A Potential Pads Account") to access and use certain features of the Platform, such as publishing or booking a Listing. If you are registering a Potential Pads account for a company or other legal entity, you represent and warrant that you have the authority to legally bind that entity and grant us all permissions and licenses provided in these Terms.
4.2 You can register a Potential Pads account using an email address and creating a password through your account with certain third-party social networking services, such as Facebook or Google ("SNS Account"). You have the ability to disable the or through your account with certain third-party social networking services, such as Facebook or Google ("SNS Account").
4.3 You must provide accurate, current and complete information during the registration process and keep your Potential Pads Account and public Potential Pads Account profile page information up-to-date at all times.
4.4 You may not register more than one (1) Potential Pads Account unless Potential Pads authorises you to do so. You may not assign or otherwise transfer your Potential Pads Account to another party.
4.5 You are responsible for maintaining the confidentiality and security of your Potential Pads Account credentials and may not disclose your credentials to any third party. You must immediately notify Potential Pads if you know or have any reason to suspect that your credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorised use of your Potential Pads Account. You are liable for any and all activities conducted through your Potential Pads Account, unless such activities are not authorised by you and you are not otherwise negligent (such as failing to report the unauthorized use or loss of your credentials).
4.6 Potential Pads may enable features that allow you to authorise other Members or certain third parties to take certain actions that affect your Potential Pads Account. For example, we may allow Members associated with an Enterprise to book for other Members, or we may allow Hosts Seller/ Landlord to add other Members as Co-Hosts to help manage their Listings. These features do not require that you share your credentials with any other person. No third party is authorised by Potential Pads to ask for your credentials, and you shall not request the credentials of another Member.
5.1 Potential Pads may, at its sole discretion, enable Members to (i) create, upload, post, send, receive and store content, such as text, photos, audio, video, or other materials and information on or through the Potential Pads Platform and (ii) access and view Member Content and any content that Potential Pads itself makes available on or through the Potential Pads Platform, including proprietary Potential Pads content and any content licensed or authorized for use by or through Potential Pads from a third party.
5.2 The Potential Pads Platform, Potential Pads Content, and Member Content may in its entirety or in part be protected by copyright, and laws of the United Kingdom. You acknowledge and agree that the Potential Pads Platform and Potential Pads Content, including all associated intellectual property rights, are the exclusive property of Potential Pads and/or its licensors or authorizing third-parties. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Potential Pads Platform, Potential Pads Content or Member Content. All trademarks, service marks, logos, trade names, and any other source identifiers of Potential Pads used on or in connection with the Potential Pads Platform and Potential Pads Content are trademarks or registered trademarks of Potential Pads in the United Kingdom and worldwide. Trademarks, service marks, logos, trade names and any other proprietary designations of third parties used on or in connection with the Potential Pads Platform, Potential Pads Content, and/or Collective Content are used for identification purposes only and may be the property of their respective owners.
5.3 You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Potential Pads Platform or Collective Content, except to the extent you are the legal owner of certain Member Content or as expressly permitted in these Terms. No licences or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Potential Pads or its licensors, except for the licenses and rights expressly granted in these Terms.
5.4 Subject to your compliance with these Terms, Potential pads grants you a limited, non-exclusive, non-sub licensable, revocable, non-transferable license to (i) download and use the Application on your personal device(s); and (ii) access and view any Collective Content made available on or through the Potential Pads Platform and accessible to you, solely for your personal and non-commercial use.
5.5 By creating, uploading, posting, sending, receiving, storing, or otherwise making available any Member Content on or through the Potential Pads Platform, you grant to Potential Pads a non-exclusive, worldwide, royalty-free, irrevocable, perpetual (or for the term of the protection), sub-licensable and transferable license to such Member Content to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such Member Content to provide and/or promote the Potential Pads Platform, in any media or platform. Unless you provide specific consent, Potential Pads does not claim any ownership rights in any Member Content and nothing in these Terms will be deemed to restrict any rights that you may have to use or exploit your Member Content.
5.6 Potential Pads may offer Hosts the option of having professional photographers take photographs of their Host Services, which are made available by the photographer to Hosts to include in their Listings with or without a watermark or tag bearing the words "Potentialpads.com Verified Photo" or similar wording ("Verified Images"). You are responsible for ensuring that your Host Service is accurately represented in the Verified Images and you will stop using the Verified Images on or through the Potential Pads Platform if they no longer accurately represent your Listing, if you stop hosting the Host Service featured, or if your Potential Pads Account is terminated or suspended for any reason. You acknowledge and agree that Potential Pads shall have the right to use any Verified Images in advertising, marketing and/or any other business purposes in any media or platform, whether in relation to your Listing or otherwise, without further notice or compensation to you. Where Potential Pads is not the exclusive owner of Verified Images, by using such Verified Images on or through the Potential Pads Platform, you grant to Potential Pads an exclusive, worldwide, royalty-free, irrevocable, perpetual (or for the term of the protection), sub-licensable and transferable license to use such Verified Images for advertising, marketing and/or any other business purposes in any media or platform, whether in relation to your Listing or otherwise, without further notice or compensation to you. Potential Pads in turn grants you a limited, non-exclusive, non-sub licensable, revocable, non-transferable license to use Verified Images outside of the Potential Pads Platform solely for your personal and non-commercial use.
5.7 You are solely responsible for all Member Content that you make available on or through the Potential Pads Platform. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all Member Content that you make available on or through the Potential Pads Platform or you have all rights, licenses, consents and releases that are necessary to grant to Potential Pads the rights in and to such Member Content, as contemplated under these Terms; and (ii) neither the Member Content nor your posting, uploading, publication, submission or transmittal of the Member Content or Potential Pad's use of the Member Content (or any portion thereof) will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
5.8 You will not post, upload, publish, submit or transmit any Member Content that: (i) is fraudulent, false, misleading (directly or by omission or failure to update information) or deceptive; (ii) is defamatory, libellous, obscene, pornographic, vulgar or offensive; (iii) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (iv) is violent or threatening or promotes violence or actions that are threatening to any other person; (v) promotes illegal or harmful activities or substances; or (vi) violates Potential Pad’s Content Policy or any other Potential Pads policy. Potential Pads may, without prior notice, remove or disable access to any Member Content that Potential Pads finds to be in violation of these Terms or Potential Pads then-current Policies or Standards, or otherwise may be harmful or objectionable to Potential Pads, its Members, third parties, or property.
5.9 Potential Pads respects copyright law and expects its Members to do the same. If you believe that any content on the Potential Pads Platform infringes copyrights you own, please notify us in accordance with our Copyright Policy.
6. Service Fees
6.1 Potential Pads may charge fees to Hosts ("Host Fees") and/or Guests ("Guest Fees") (collectively, "Service Fees") in consideration for the use of the Potential Pads Platform. More information about when Service Fees apply and how they are calculated can be found on our Service Fees page.
6.2 Any applicable Service Fees (including any applicable Taxes) will be displayed to a Host or Guest prior to publishing or booking a Listing. Potential Pads reserves the right to change the Service Fees at any time, and we will provide Members adequate notice of any fee changes before they become effective.
6.3 You are responsible for paying any Service Fees that you owe to Potential Pads. The applicable Service Fees are due and payable and collected by Potential Pads Payments pursuant to the Payments Terms. Except as otherwise provided on the Potential Pads Platform, Service Fees are non-refundable.
7. Terms specific for Hosts
7.1 Terms applicable to all Listings
7.1.1 When creating a Listing through the Potential Pads Platform you must (i) provide complete and accurate information about your Host Service (such as listing description, location, and calendar availability), (ii) disclose any deficiencies, restrictions (such as house rules) and requirements that apply (such as any minimum age, proficiency or fitness requirements for an Experience) and (iii) provide any other pertinent information requested by Potential Pads. You are responsible for keeping your Listing information (including calendar availability) up-to-date at all times.
7.1.2 You are solely responsible for setting a price (including any Taxes if applicable) for your Listing (“Listing Fee”). Once a Guest requests a booking of your Listing, you may not request that the Guest pays a higher price than in the booking request.
7.1.3 Any terms and conditions included in your Listing, in particular in relation to cancellations, must not conflict with these Terms or the cancellation policy you have selected for your Listing.
7.1.4 Pictures, animations or videos (collectively, "Images") used in your Listings must accurately reflect the quality and condition of your Host Services. Potential Pads reserves the right to require that Listings have a minimum number of Images of a certain format, size and resolution.
7.1.5 The placement and ranking of Listings in search results on the Potential Pads Platform may vary and depend on a variety of factors, such as Guest search parameters and preferences, Host requirements, price and calendar availability, number and quality of Images, customer service and cancellation history, Reviews and Ratings, type of Host Service, and/or ease of booking.
7.1.6 When you accept or have a Pre-Approved booking request by a Guest, you are entering into a legally binding agreement with the Guest and are required to provide your Host Service(s) to the Guest as described in your Listing when the booking request is made. You also agree to pay the applicable Host Fee and any applicable Taxes, which will be collected pursuant to the Payments Terms.
7.1.7 Potential Pads recommends that Hosts obtain appropriate insurance for their Host Services. Please review any respective insurance policy carefully, and in particular make sure that you are familiar with and understand any exclusions to, and any deductibles that may apply for, such insurance policy, including, but not limited to, whether or not your insurance policy will cover the actions or inactions of Guests (and the individuals the Guest has booked for, if applicable) while staying at your Accommodation or participating in your Experience, Event or other Host Service.
7.2 Listing Accommodations
7.2.1 You may only list one Accommodation per Listing.
7.2.2 If you choose to require a security deposit for your Accommodation, you must specify this in your Listing ("Security Deposit"). Hosts are not allowed to ask for a Security Deposit after a booking has been confirmed or outside of the Potential Pads Platform. Potential Pads will use commercially reasonable efforts to address Hosts’ requests and claims related to Security Deposits, but Potential Pads is not responsible for administering or accepting any claims by Hosts related to Security Deposits.
7.2.3 You represent and warrant that any Listing you post and the booking of, or a Guest's stay at, an Accommodation will (i) not breach any agreements you have entered into with any third parties, such as homeowners association, condominium, or other agreements, and (ii) comply with all applicable laws (such as zoning laws), Tax requirements, and other rules and regulations (including having all required permits, licenses and registrations). As a Host, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals who reside at or are otherwise present at the Accommodation at your request or invitation, excluding the Guest (and the individuals the Guest invites to the Accommodation, if applicable).
7.3 Listing Experiences, Events and other Host Services
7.3.1 To list an Experience, Event or other Host Service, you must create a Listing and submit the Experience, Event or Host Service to Potential Pads. To be considered for publishing on the Potential Pads Platform, Experiences, Events or other Host Services must at all times meet the quality standards for Experiences and meet Guest demand. Potential Pads reserves the right to decide, in its sole discretion, if a submitted Experience, Event or other Host Service will be published on the Potential Pads Platform.
7.3.2 When listing an Experience, Event or other Host Service you must, where applicable, fully educate and inform Guests about (i) any risks inherent to the Experience, Event or other Host Service, (ii) any requirements for participation, such as the minimum age, related skills, level of fitness or other requirements, and (iii) anything else they may need to know to safely participate in the Experience, Event or other Host Service (including dress codes, equipment, special certifications or licenses, etc.).
7.3.3 If you wish to list an Experience on behalf of a Non-profit (“Social Impact Experience”), you must comply with the eligibility requirements for hosting a Social Impact Experience. When listing a Social Impact Experience you (i) represent and warrant that you are duly authorized to act on behalf of your Non-profit and (ii) acknowledge and agree that all pay-outs will be directed to an account owned by your Non-profit. You and your Non-profit acknowledge that listing a Social Impact Experience does not create a commercial fundraising or co-venture, or charitable trust relationship with Potential Pads and Potential Pads is not a professional fundraiser or commercial participator. Non-profits, and not Potential Pads, are responsible for determining what, if any, portion of their Listing Fee is a charitable contribution and for providing Guests charitable tax receipts for any applicable charitable contributions. You and your Non-profit are solely responsible for complying with all laws that apply to your organization and your Social Impact Experience.
7.3.4 You represent and warrant that you (i) understand and comply with all laws, rules and regulations that may apply to your Experience, Event or other Host Service(s), and (ii) will obtain any required licenses, permits, or registrations prior to providing your Experience, Event or other Host Service(s). You can find additional information about some of the legal obligations that may apply to you on our Responsible Hosting pages.
7.3.5 You must provide an Experience, Event or other Host Service in person and may not allow any third party to provide the Experience, Event or other Host Service on your behalf, unless authorised by Potential Pads.
7.4.1 Potential Pads may enable Hosts to authorize other Members (“Co-Hosts”) to administer the Host’s Listing(s), and to bind the Host and take certain actions in relation to the Listing(s) as permitted by the Host, such as accepting booking requests, messaging and welcoming Guests, and updating the Listing Fee and calendar availability (collectively, “Co-Host Services”). Any agreement formed between Host and Co-Host may not conflict with these Terms and the Payments Terms. Co-Hosts may only act in an individual capacity and not on behalf of a company or other organization, unless expressly authorized by Potential Pads. Potential Pads reserves the right, in our sole discretion, to limit the number of Co-Hosts a Host may invite for each Listing and to limit the number of Listings a Co-Host may manage.
7.4.2 Hosts and Co-Hosts may agree on a fee (“Co-Host Services Fee”) in consideration for the Co-Host Services provided by the Co-Host. When such an agreement is made, the Host agrees to pay the Co-Host Services Fee for any confirmed booking of their Listing, which will be deducted directly from the Listing Fee after deduction of any applicable Host Fee. In addition, Hosts may instruct a Co-Host to provide certain one-time services in relation to their Listing. Hosts can pay Co-Hosts for one-time services and any other expenses using the Resolution Centre. Potential Pads Payments will process Co-Host Services Fees and Resolution Centre payments pursuant to the Payments Terms.
7.4.3 Hosts and Co-Hosts agree that each activity, booking, or other transaction reported on the Potential Pads Platform, including any Co-Host Services provided by the Co-Host and any amounts due from a Host to the Co-Host for the provision of such services, will be deemed accurate, correct and binding, unless challenged, by notifying the other person and Potential Pads (by emailing firstname.lastname@example.org), within 21 days of posting of the disputed activity, booking or other transaction on the Potential Pads Platform.
7.4.4 Hosts should exercise due diligence and care when deciding who to add as a Co-Host to their Listing(s). Hosts remain solely responsible and liable for any and all Listings and Member Content published on the Potential Pads Platform, including any Listing created by a Co-Host on their behalf. Further, Hosts remain responsible and liable for their own acts and omissions, including, but not limited to, conduct that causes harm or damage to the Co-Host(s). Co-Hosts remain responsible and liable for their own acts and omissions when engaging in their roles and responsibilities as a Co-Host, including, but not limited to, conduct that causes harm or damage to the Host. In addition, both Host and Co-Host are jointly responsible and severally liable for third party claims, including Guest claims, arising from the acts and omissions of the other person as related to hosting activities, communications with Guests, and the provision of any Co-Host Services.
7.4.5 Unless agreed otherwise by Host and Co-Host, Host and Co-Host may terminate the Co-Host agreement at any time. In addition, both Host and Co-Host acknowledge that their Co-hosting relationship will terminate in the event that Potential Pads (i) terminates the Co-Host service or (ii) terminates either party’s participation in the Co-Host service. When the Co-Host agreement is terminated, the Host will remain responsible for all of the Co-Host’s actions prior to the termination, including the responsibility to fulfil any pending or future bookings initiated prior to the termination. When a Member is removed as a Co-Host, that Member will no longer have access to any Host or Guest information related to the applicable Host’s Listing(s). In addition, Host agrees to pay Co-Host for all Co-Host Services completed prior to Co-Host’s termination within 14 days of Co-Host’s termination via the Resolution Centre. A Co-Host will not be entitled to any fees for any Co-Host Services that have not been completed prior to the Co-Host’s termination.
7.4.6 As a Co-Host, you will not be reviewed by Guests, meaning that your Co-Host activities will not affect your Reviews or Ratings for other Listings for which you are a Host. Instead, the Host of such Listing(s) will be reviewed by Guests (including potentially on the basis of the Co-Host’s conduct and performance). Hosts acknowledge that Reviews and Ratings from Guests for their Listing(s) may be impacted by a Co-Host’s conduct and performance.
8. Terms specific for Guests
8.1 Terms applicable to all bookings
8.1.1 Subject to meeting any requirements (such as completing any verification processes) set by the Host, you can book a Listing available on the Potential Pads Platform by following the respective booking process. All applicable fees, including the Listing Fee, Security Deposit (if applicable), Guest Fee and any applicable Taxes (collectively, “Total Fees”) will be presented to you prior to booking a Listing. You agree to pay the Total Fees for any booking requested in connection with your Potential Pads Account.
8.1.2 Upon receipt of a booking confirmation from Potential Pads, a legally binding agreement is formed between you and your Host, subject to any additional terms and conditions of the Host that apply, including in particular the applicable cancellation policy and any rules and restrictions specified in the Listing. Potential Pads Payments will collect the Total Fees at the time of the booking request or upon the Host’s confirmation pursuant to the Payments Terms.
8.1.3 If you book a Host Service on behalf of additional guests, you are required to ensure that every additional guest meets any requirements set by the Host, and is made aware of and agrees to these Terms and any terms and conditions, rules and restrictions set by the Host. If you are booking for an additional guest who is a minor, you represent and warrant that you are legally authorized to act on behalf of the minor. Minors may only participate in an Experience, Event or other Host Service if accompanied by an adult who is responsible for them.
8.2 Booking Accommodations
8.2.1 You understand that a confirmed booking of an Accommodation (“Accommodation Booking”) is a limited license granted to you by the Host to enter, occupy and use the Accommodation for the duration of your stay, during which time the Host (only where and to the extent permitted by applicable law) retains the right to re-enter the Accommodation, in accordance with your agreement with the Host.
8.2.2 You agree to leave the Accommodation no later than the checkout time that the Host specifies in the Listing or such other time as mutually agreed upon between you and the Host. If you stay past the agreed upon checkout time without the Host's consent (“Overstay”), you no longer have a license to stay in the Accommodation and the Host is entitled to make you leave in a manner consistent with applicable law. In addition, you agree to pay, if requested by the Host, for each twenty-four (24) hour period (or any portion thereof) that you Overstay, an additional nightly fee of up to two (2) times the average nightly Listing Fee originally paid by you to cover the inconvenience suffered by the Host, plus all applicable Guest Fees, Taxes, and any legal expenses incurred by the Host to make you leave (collectively, "Overstay Fees"). Overstay Fees for late checkouts on the checkout date that do not impact upcoming bookings may be limited to the additional costs incurred by the Host as a result of such Overstay. Potential Pads Payments will collect Overstay Fees from you pursuant to the Payments Terms. A Security Deposit, if required by a Host, may be applied to any Overstay Fees due for a Guest’s Overstay.
8.3 Booking Experiences, Events and other Host Services
8.3.1 You should carefully review the description of any Experience, Event or other Host Service you intend to book to ensure you (and any additional guests you are booking for) meet any minimum age, proficiency, fitness or other requirements which the Host has specified in their Listing. You are required to inform the Host of any medical or physical conditions, or other circumstances that may impact your and any additional guest’s ability to safely participate in any Experience, Event or other Host Service. In addition, certain laws, like the minimum legal drinking age in the location of the Experience, Event or other Host Service, may also apply. You are responsible for identifying, understanding, and complying with all laws, rules and regulations that apply to your participation in an Experience, Event or other Host Service.
8.3.2 Before and during an Experience, Event or other Host Service you must at all times adhere to the Hosts’ instructions.
8.3.3 You may not bring any additional individuals to an Experience, Event or other Host Service unless such an individual was added by you as an additional guest during the booking process on the Potential Pads Platform.
9. Booking Modifications, Cancellations and Refunds, Resolution Centre
9.1 Hosts and Guests are responsible for any modifications to a booking that they make via the Airbnb Platform or direct Airbnb customer service to make ("Booking Modifications"), and agree to pay any additional Listing Fees, Host Fees or Guest Fees and/or Taxes associated with such Booking Modifications.
9.2 Guests can cancel a confirmed booking at any time subject to the Listing’s cancellation policy, and Potential Pads Payments will provide any refund to the Guest in accordance with such cancellation policy. Unless extenuating circumstances exist, any amounts due to the Host under the applicable cancellation policy will be remitted to the Host by Potential Pads Payments pursuant to the Payments Terms.
9.3 If a Host cancels a confirmed booking, the Guest will receive a full refund of the Total Fees for such booking and Potential Pads may publish an automated review on the Listing cancelled by the Host indicating that a booking was cancelled. In addition, Potential Pads may (i) keep the calendar for the Listing unavailable or blocked for the dates of the cancelled booking, and/or (ii) impose a cancellation fee, unless the Host has a valid reason for cancelling the booking pursuant to Potential Pads Extenuating Circumstances Policy or has legitimate concerns about the Guest’s behaviour.
9.4 For Experiences, Events and other Host Services, if inclement weather creates an unsafe or uncomfortable scenario for Guests, Hosts may modify or cancel a Host Service. If there is a substantial change in the itinerary or the Host Service needs to be cancelled, Potential Pads will work with the Host to provide Guests an alternative date for the Host Service, an appropriate refund or a rebooking.
9.5 In certain circumstances, Potential Pads may decide, in its sole discretion, that it is necessary to cancel a confirmed booking and make appropriate refund and pay-out decisions. This may be for reasons set forth in Potential Pad's Extenuating Circumstances Policy or (i) where Potential Pads believes in good faith, while taking the legitimate interests of both parties into account, this is necessary to avoid significant harm to Potential Pads, other Members, third parties or property, or (ii) for any of the reasons set out in these Terms.
9.6 If a Guest suffers a Travel Issue pursuant to the Guest Refund Policy, Potential Pads may determine, in its sole discretion, to refund the Guest part or all of the Total Fees in accordance with the Guest Refund Policy.
9.7 Members may use the Resolution Centre to send or request money for refunds, additional Host Services, Co-Host Services or Damage Claims related to bookings. You agree to pay all amounts sent through the Resolution Centre in connection with your Potential Pads Account, and Potential Pads Payments will handle all such payments pursuant to the Payments Terms.
10. Ratings and Reviews
10.1 Within a certain time-frame after completing a booking, Guests and Hosts can leave a public review (“Review”) and submit a star rating (“Rating”) about each other. Any Ratings or Reviews reflect the opinion of individual Members and do not reflect the opinion of Potential Pads. Ratings and Reviews are not verified by Potential Pads for accuracy and may be incorrect or misleading.
10.2 Ratings and Reviews by Guests and Hosts must be fair, truthful and factual and may not contain any offensive or defamatory language. Ratings and Reviews must comply with Potential Pads’ Content Policy and Extortion Policy.
10.3 Members are prohibited from manipulating the Ratings and Reviews system in any manner, such as instructing a third party write a positive or negative Review about another Member.
11. Damage to Accommodations, Disputes between Members
11.1 As a Guest, you are responsible for leaving the Accommodation (including any personal or other property located at the Accommodation) in the condition it was in when you arrived. You are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals whom you invite to, or otherwise provide access to, the Accommodation, excluding the Host (and the individuals the Host invites to the Accommodation, if applicable).
11.2 If a Host claims and provides evidence that you as a Guest have damaged an Accommodation or any personal or other property at an Accommodation ("Damage Claim"), the Host can seek payment from you through the Resolution Centre. If a Host escalates a Damage Claim to Potential Pads, you will be given an opportunity to respond. If you agree to pay the Host, or Potential Pads determines in its sole discretion that you are responsible for the Damage Claim, Potential Pads Payments will collect any such sums from you and/or against the Security Deposit (if applicable) required to cover the Damage Claim pursuant to the Payments Terms. Potential Pads also reserves the right to otherwise collect payment from you and pursue any remedies available to Potential Pads in this regard in situations in which you are responsible for a Damage Claim, including, but not limited to, in relation to any payment requests made by Hosts under the Potential Pads Host Guarantee.
11.3 Members agree to cooperate with and assist Potential Pads in good faith, and to provide Potential Pads with such information and take such actions as may be reasonably requested by Potential Pads, in connection with any Damage Claims or other complaints or claims made by Members relating to Accommodations or any personal or other property located at an Accommodation (including, without limitation, payment requests made under the Potential Pads Host Guarantee), Experiences, or Co-Host agreements. A Member shall, upon Potential Pads's reasonable request and at no cost to the Member, participate in mediation or a similar resolution process with another Member, which process will be conducted by Potential Pads or a third party selected by Potential Pads or its insurer, with respect to losses for which a Member is requesting payment from Potential Pads (including but not limited to payments under the Potential Pads Host Guarantee).
11.4 If you are a Guest or a Co-Host, you understand and agree that Potential Pads may make a claim under your homeowner's, renter's or other insurance policy related to any damage or loss that you may have caused, or been responsible for, to an Accommodation or any personal or other property located at an Accommodation (including without limitation amounts paid by Potential Pads under the Potential Pads Host Guarantee). You agree to cooperate with and assist Potential Pads in good faith, and to provide Potential Pads with such information as may be reasonably requested by Potential Pads, to make a claim under your homeowner's, renter's or other insurance policy, including, but not limited to, executing documents and taking such further acts as Potential Pads may reasonably request to assist Potential Pads in accomplishing the foregoing.
12. Rounding off, Currency conversion
12.1 Potential Pads may, in its sole discretion, round up or round down amounts that are payable from or to Guests or Hosts to the nearest whole functional base unit in which the currency is denominated (i.e. to the nearest dollar, euro or other supported currency); for example, Potential Pads will round up an amount of £101.50 to £102.00, and round down an amount of £101.49 to £101.00. For currencies that are denominated in large numbers, Potential Pads may determine the functional base unit in which those currencies are denominated to be 10, 100 or 1,000 of the currency; for example, Potential Pads may round up an amount of 1,055 up to 1,060 and 1,034 down to 1,030, or 837,500 up to 838,000 and 837,499 down to 837,000.
12.2 The Potential Pads Platform facilitates bookings between Guests and Hosts who may prefer to pay in a currency different from their destination currency, which may require currency conversions to accommodate these differing currency preferences. Although the Potential Pads Platform allows Members to view the price of Listings in a number of currencies, the currencies available for Members to make and receive payments may be limited, and may not include the default currency in any given geographic location. Details regarding currency conversion, including any associated fees, are detailed in the Payments Terms.
13.1 As a Host you are solely responsible for determining your obligations to report, collect, remit or include in your Listing Fees any applicable VAT or other indirect sales taxes, occupancy tax, tourist or other visitor taxes or income taxes ("Taxes").
13.2 Tax regulations may require us to collect appropriate Tax information from Hosts, or to withhold Taxes from pay-outs to Hosts, or both. If a Host fails to provide us with documentation that we determine to be sufficient to alleviate our obligation (if any) to withhold Taxes from pay-outs to you, we reserve the right to freeze all pay-outs, withhold such amounts as required by law, or to do both, until resolution.
13.3 You understand that any appropriate governmental agency, department and/or authority ("Tax Authority") where your Accommodation is located may require Taxes to be collected from Guests or Hosts on Listing Fees, and to be remitted to the respective Tax Authority. The laws in jurisdictions may vary, but these Taxes may be required to be collected and remitted as a percentage of the Listing Fees set by Hosts, a set amount per day, or other variations, and are sometimes called "transient occupancy taxes," "hotel taxes," "lodging taxes," "city taxes," "room taxes" or "tourist taxes" ("Occupancy Taxes").
13.4 In certain jurisdictions, Potential Pads may decide in its sole discretion to facilitate collection and remittance of Occupancy Taxes from or on behalf of Guests or Hosts, in accordance these Terms ("Collection and Remittance") if such jurisdiction asserts Potential Pads or Hosts have an Occupancy Tax collection and remittance obligation. In any jurisdiction in which we decide to facilitate direct Collection and Remittance, you hereby instruct and authorize Potential Pads (via Potential Pads Payments) to collect Occupancy Taxes from Guests on the Host's behalf at the time Listing Fees are collected, and to remit such Occupancy Taxes to the Tax Authority. The amount of Occupancy Taxes, if any, collected and remitted by Potential Pads will be visible to and separately stated to both Guests and Hosts on their respective transaction documents. Where Potential Pads is facilitating Collection and Remittance, Hosts are not permitted to collect any Occupancy Taxes being collected by Potential Pads relating to their Accommodations in that jurisdiction.
13.5 You agree that any claim or cause of action relating to Potential Pad's facilitation of Collection and Remittance of Occupancy Taxes shall not extend to any supplier or vendor that may be used by Potential Pads in connection with facilitation of Collection and Remittance, if any. Guests and Hosts agree that we may seek additional amounts from you in the event that the Taxes collected and/or remitted are insufficient to fully discharge your obligations to the Tax Authority, and agree that your sole remedy for Occupancy Taxes collected is a refund of Occupancy Taxes collected by Potential Pads from the applicable Tax Authority in accordance with applicable procedures set by that Tax Authority.
13.6 Potential Pads reserves the right, with prior notice to Hosts, to cease the Collection and Remittance in any jurisdiction for any reason at which point Hosts and Guests are once again solely responsible and liable for the collection and/or remittance of any and all Occupancy Taxes that may apply to Accommodations in that jurisdiction.
14. Prohibited Activities
14.1 You are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to your use of the Potential Pads Platform. In connection with your use of the Potential Pads Platform, you will not and will not assist or enable others to:
- breach or circumvent any applicable laws or regulations, agreements with third-parties, third-party rights, or our Terms, Policies or Standards;
- use the Potential Pads Platform or Collective Content for any commercial or other purposes that are not expressly permitted by these Terms or in a manner that falsely implies Potential Pads endorsement, partnership or otherwise misleads others as to your affiliation with Potential Pads;
- use the Potential Pads Platform in connection with the distribution of unsolicited commercial messages ("spam");
- offer, as a Host, any Accommodation that you do not yourself own or have permission to make available as a residential or other property through the Potential Pads Platform;
- unless Potential Pads explicitly permits otherwise, book any Listing if you will not actually be using the Host Services yourself;
- contact another Member for any purpose other than asking a question related to a your own booking, Listing, or the Member's use of the Potential Pads Platform, including, but not limited to, recruiting or otherwise soliciting any Member to join third-party services, applications or websites, without our prior written approval;
- use the Potential Pads Platform to request, make or accept a booking independent of the Potential Pads Platform, to circumvent any Service Fees or for any other reason;
- Request, accept or make any payment for Listing Fees outside of the Potential Pads Platform or Potential Pads Payments. If you do so, you acknowledge and agree that you: (i) would be in breach of these Terms; (ii) accept all risks and responsibility for such payment, and (iii) hold Potential Pads harmless from any liability for such payment;
- discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or otherwise engage in any abusive or disruptive behaviour;
- use, display, mirror or frame the Potential Pads Platform or Collective Content, or any individual element within the Potential Pads Platform, Potential Pads name, any Potential Pads trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page in the Potential Pads Platform, without Potential Pads' express written consent;
- dilute, tarnish or otherwise harm the Potential Pads brand in any way, including through unauthorized use of Collective Content, registering and/or using Potential Pads or derivative terms in domain names, trade names, trademarks or other source identifiers, or registering and/or using domains names, trade names, trademarks or other source identifiers that closely imitate or are confusingly similar to Potential Pads domains, trademarks, taglines, promotional campaigns or Collective Content;
- use any robots, spider, crawler, scraper or other automated means or processes to access, collect data or other content from or otherwise interact with the Potential Pads Platform for any purpose;
- avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to circumvent any technological measure implemented by Potential Pads or any of Potential Pads' providers or any other third party to protect the Potential Pads Platform;
- attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Potential Pads Platform;
- take any action that damages or adversely affects, or could damage or adversely affect the performance or proper functioning of the Potential Pads Platform;
- export, re-export, import, or transfer the Application except as authorised by United Kingdom law, the export control laws of your jurisdiction, and any other applicable laws; or
- Violate or infringe anyone else’s rights or otherwise cause harm to anyone.
14.2 You acknowledge that Potential Pads has no obligation to monitor the access to or use of the Potential Pads Platform by any Member or to review, disable access to, or edit any Member Content, but has the right to do so to (i) operate, secure and improve the Potential Pads Platform (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Members’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) respond to Member Content that it determines is harmful or objectionable; or (v) as otherwise set forth in these Terms. Members agree to cooperate with and assist Potential Pads in good faith, and to provide Potential Pads with such information and take such actions as may be reasonably requested by Potential Pads with respect to any investigation undertaken by Potential Pads or a representative of Potential Pads regarding the use or abuse of the Potential Pads Platform.
14.3 If you feel that any Member you interact with, whether online or in person, is acting or has acted inappropriately, including but not limited to anyone who (i) engages in offensive, violent or sexually inappropriate behaviour, (ii) you suspect of stealing from you, or (iii) engages in any other disturbing conduct, you should immediately report such person to the appropriate authorities and then to Potential Pads by contacting us with your police station and report number (if available); provided that your report will not obligate us to take any action beyond that required by law (if any) or cause us to incur any liability to you.
15. Term and Termination, Suspension and other Measures
15.1 This Agreement shall be effective for a 30-day term, at the end of which it will automatically and continuously renew for subsequent 30-day terms until such time when you or Potential Pads terminate the Agreement in accordance with this provision.
15.2 You may terminate this Agreement at any time via the "Cancel Account" feature on the Potential Pads Platform or by sending us an email. If you cancel your Potential Pads Account as a Host, any confirmed booking(s) will be automatically cancelled and your Guests will receive a full refund. If you cancel your Potential Pads Account as a Guest, any confirmed booking(s) will be automatically cancelled and any refund will depend upon the terms of the Listing’s cancellation policy.
15.3 Without limiting our rights specified below, Potential Pads may terminate this Agreement for convenience at any time by giving you thirty (30) days' notice via email to your registered email address.
15.4 Potential Pads may immediately, without notice terminate this Agreement if (i) you have materially breached your obligations under these Terms, the Payments Terms, our Policies or Standards, (ii) you have violated applicable laws, regulations or third party rights, or (iii) Potential Pads believes in good faith that such action is reasonably necessary to protect the personal safety or property of Potential Pads, its Members, or third parties (for example in the case of fraudulent behavior of a Member).
15.5 In addition, Potential Pads may take any of the following measures (i) to comply with applicable law, or the order or request of a court, law enforcement or other administrative agency or governmental body, or if (ii) you have breached these Terms, the Payments Terms, our Policies or Standards, applicable laws, regulations, or third party rights, (iii) you have provided inaccurate, fraudulent, outdated or incomplete information during the Potential Pads Account registration, Listing process or thereafter, (iv) you and/or your Listings or Host Services at any time fail to meet any applicable quality or eligibility criteria, (v) you have repeatedly received poor Ratings or Reviews or Potential Pads otherwise becomes aware of or has received complaints about your performance or conduct, (vi) you have repeatedly cancelled confirmed bookings or failed to respond to booking requests without a valid reason, or (vii) Potential Pads believes in good faith that such action is reasonably necessary to protect the personal safety or property of Potential Pads, its Members, or third parties, or to prevent fraud or other illegal activity:
- refuse to surface, delete or delay any Listings, Ratings, Reviews, or other Member Content;
- cancel any pending or confirmed bookings;
- limit your access to or use of the Potential Pads Platform;
- temporarily or permanently revoke any special status associated with your Potential Pads Account; or
- Temporarily or in case of severe or repeated offenses permanently suspend your Potential Pads Account.
In case of non-material breaches and where appropriate, you will be given notice of any intended measure by Potential Pads and an opportunity to resolve the issue to Potential Pad's reasonable satisfaction.
15.6 If we take any of the measures described above (i) we may refund your Guests in full for any and all confirmed bookings that have been cancelled, irrespective of pre-existing cancellation policies, and (ii) you will not be entitled to any compensation for pending or confirmed bookings that were cancelled.
15.7 When this Agreement has been terminated, you are not entitled to a restoration of your Potential Pads Account or any of your Member Content. If your access to or use of the Potential Pads Platform has been limited or your Potential Pads Account has been suspended or this Agreement has been terminated by us, you may not register a new Potential Pads Account or access and use of Potential Pads, through a Potential Pads Account of another Member.
15.8 Unless you reside in Germany, if you or we terminate this Agreement, the clauses of these Terms that reasonably should survive termination of the Agreement will remain in effect.
If you choose to use the Potential Pads Platform or Collective Content, you do so voluntarily and at your sole risk. The Potential Pads Platform and Collective Content is provided “as is”, without warranty of any kind, either express or implied.
You agree that you have had whatever opportunity you deem necessary to investigate the Potential Pads Services, laws, rules, or regulations that may be applicable to your Listings and/or Host Services you are receiving and that you are not relying upon any statement of law or fact made by Potential Pads relating to a Listing.
If we choose to conduct identity verification or background checks on any Member, to the extent permitted by applicable law, we disclaim warranties of any kind, either express or implied, that such checks will identify prior misconduct by a Member or guarantee that a Member will not engage in misconduct in the future.
You agree that some Experiences, Events or other Host Services may carry inherent risk, and by participating in those Host Services, you choose to assume those risks voluntarily. For example, some Host Services may carry risk of illness, bodily injury, disability, or death, and you freely and willfully assume those risks by choosing to participate in those Host Services. You assume full responsibility for the choices you make before, during and after your participation in a Host Service. If you are bringing a minor as an additional guest, you are solely responsible for the supervision of that minor throughout the duration of your Host Service and to the maximum extent permitted by law, you agree to release and hold harmless Potential Pads from all liabilities and claims that arise in any way from any injury, death, loss or harm that occurs to that minor during the Host Service or in any way related to your Host Service.
The foregoing disclaimers apply to the maximum extent permitted by law. You may have other statutory rights. However, the duration of statutorily required warranties, if any, shall be limited to the maximum extent permitted by law.
17.1 The Site is merely a venue allowing you to view Properties listed on the Site, communicate with Owners in respect of any queries or questions you may have, or to make a booking with an Owner for the trial of a Property. We accept NO liability in relation to any contract you enter into with an Owner or for any Property you book, nor do we accept liability for the acts or omissions of any Owners or other person(s) or party (ies) connected with the Property. For all Properties, your contract will be with the Owner and their terms and conditions will apply to your booking. These terms and conditions may limit and/or exclude their liability to you and you are advised to read them carefully before making a booking.
17.2 We do not provide liability insurance protection for Owners, property managers, or potential buyers; regardless of whether a user obtains insurance coverage through one of our third party providers. Home owners are advised to contact their current insurance provider to make sure they are covered for the potential buyer’s stay.
17.3 In no event will the Potential Pads Team or any of its subsidiaries, affiliates, officers, directors, consultants, agents and/or employees or any third party provider of a tool offered on any site of a member of the Potential Pads be liable for any lost profits or any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from the Site or Potential Pads’ platform or systems, any materials or content you submit to the Site, and your use of the Site and/or any transaction between users, even if Potential Pads has been advised of the possibility of such damages. These limitations and exclusions apply without regard to whether the damages arise from breach of contract, negligence or any other cause of action. If you are dissatisfied with the Site (or the Potential Pads platform or systems) or you do not agree with any part of these Traveller Ts&Cs, then your sole and exclusive remedy against Potential Pads is to discontinue using the Site. Nothing in these Traveller Ts&Cs shall exclude or restrict Potential Pads’ liability for death or personal injury resulting from its negligence; nor for Potential Pads’ fraud or fraudulent misrepresentation.
You agree to release, defend (at Potential Pads option), indemnify, and hold Potential Pads and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, incl